Terms & Conditions of Sale:
The products purchased on aa-ff.com are sold directly by AA-FF, AA-FF has its registered office in London, business register number 07821503, tax code and VAT number 178068769.
Remember you can also contact AA-FF by e-mail (firstname.lastname@example.org).
1. Our Business Policy
AA-FF offers products for sale on aa-ff.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".
"Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on aa-ff.com.
AA-FF reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with AA-FF's business policy.
These General Terms and Conditions of Sale (together with the documents referred to herein)regulate the offer, transmission and acceptance of purchase orders relating to products on aa-ff.com between the users of aa-ff.com and AA-FF.
The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on aa-ff.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions. Under no circumstances shall AA-FF be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of aa-ff.com and third parties.
2. How to Execute a Contract with AA-FF
To place an order for the purchase of one or more products on aa-ff.com, you must fill out the online order form and send it electronically to AA-FF, following the relevant instructions.
The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs, and references to the terms and conditions for returning purchased products.
An order shall be deemed submitted when AA-FF receives your order form electronically and the order information has been verified as correct.
Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called Shopping Cart.
Before submitting the order form, you will be asked to identify and correct possible input errors.
The submission of orders to AA-FF must be in English.
After your order form has been submitted, AA-FF will process your order.
AA-FF may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that AA-FF has not carried out your purchase order specifying the reasons thereof. If the products displayed on aa-ff.com are no longer available at the time of your last access or once AA-FF has received your order form, AA-FF shall inform you of the unavailability of the ordered products within thirty (30) days from the day after AA-FF has received your order.
If the order form has been sent and the price has been paid for items that are no longer available, AA-FF will refund the amount paid for those items.
By submitting an order form to AA-FF, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with AA-FF. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on aa-ff.com.
Upon submission of an order form, AA-FF shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, detailed information on price, terms of payment, return policy and shipping costs).
We would like to remind you that all items purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. AA-FF shall not be held liable.
3. Guarantees and Product Price Indication
On aa-ff.com, we offer for sale luxury and top-quality products. These products are purchased by AA-FF directly from fashion houses, manufacturers and dealers, carefully selected for their stringent quality control.
AA-FF does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards. Only vintage products, which are sold in a specific area on aa-ff.com, may be second hand and/or in a worn condition because of the particular nature of the product. In the description of each vintage product, AA-FF will specify the preservation conditions of the products if different from the standards set by the market.
The main characteristics of products are shown on aa-ff.com on each product page. The products offered for sale on aa-ff.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.
Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.
Orders made from a country site different from the one you are shipping to, or to addresses to which AA-FF cannot ship, will be automatically cancelled.
All Products sold by AA-FF come with an identification tag attached with a disposable seal. When trying on the products you should not remove or alter the tag or seal from the purchased products should you wish to return the purchased product.
Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to HSBC or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by AA-FF except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the relevant costs for shipping and delivery, as indicated in the order form, will be charged to your current account when the purchased products are actually shipped.
5. Value Vouchers
Value vouchers are personalised codes, also referred to as Coupon Code and Gift Voucher, which allow you to take advantage of a discount on your purchase on aa-ff.com.
The Coupon Code and Gift Voucher box is displayed on the first page of the basket: after you have inserted your items in the basket and entered your code, press New Total. In the pop-up window, you will need to select the item to which you wish to apply your voucher. Select the item and press APPLY. Value vouchers can be used only on a single item from your order, therefore any other item inserted in the basket will not receive a discount.
Restrictions to the use of value vouchers:
If for any reason you are not satisfied with your order, you may return the item to which you applied the value voucher by following the standard return procedure. Once your return has been accepted, the respective code will be restored to its original value. The difference in price between the value voucher and the item you purchased will be reimbursed, according to the time frame of the applicable refund procedure.
6. Shipping and Delivery of the Products
For specific product shipping and delivery procedures, please visit the Customer Care area, and read the Delivery Information section. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
7. Customer Care
For any information requests AA-FF can be contacted via e-mail at email@example.com.
8. Consumer Rights, the Cooling-Off Period, Exchanges and Returns of Products
You have the right to cancel your contract with AA-FF in relation to products purchased from aa-ff.com, without any penalty and for any reason, by notifying AA-FF in writing within seven (7) working days, beginning with the day after you received the products. In this case you will receive a full refund of the price of the products in accordance with this Clause 8 and Clause 10 below.
You should return the products to AA-FF within seven (7) working days of the date you notify AA-FF of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Except in certain specific circumstances, duly specified in the Returns section, you are not permitted to exchange or to replace purchased products with other products. Exchanges are allowed in certain circumstances if requested not later than seven (7) working days from the date of delivery of the products by using the online return or exchange form on our website which can be accessed by inputting your order number (the "Return Form"). You may only request the replacement of one or more purchased products from a single order with products that are the same model but a different size and/or colour. The available replacement options will be indicated in the online Return Form on our website.
To return or exchange products:
If you cancel the contract within the seven (7) working days cooling-off period pursuant to this Clause 8, we will process the refund due to you as soon as possible and, in any event within thirty (30) days of the day on which you gave notice of your cancellation. AA-FF will refund the price of the product in full, including the cost of sending the item to you. You will be responsible for the cost of returning the products to us Provided That the reason for the return is not because of an error on our part or because the item is faulty or defective.
You can return the products to AA-FF either by:
Nothing in this section 8 affects your applicable statutory rights under any other applicable law.
9. Items returned because they are damaged, defective or incorrect
If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a pre-paid return label using the AA-FF approved courier (as indicated on the Return Form), or by refunding your return postage costs).
You must notify AA-FF of an error in respect of the products delivered or of a damaged or defective product within thirty (30) days of receipt, if a product becomes faulty after the thirty (30) days please contact Customer Care to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
To return the products:
You can return the products to AA-FF either by:
AA-FF will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by AA-FF of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to AA-FF. In the event that AA-FF find no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery AA-FF reserve the right to retain the products and the purchase price and recover AA-FF's fees and expenses from you.
10. Refund Procedures
If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by AA-FF to the individual who made the payment.
The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.
We will usually refund any money received from you using the same method originally used by you to pay for the purchase.
AA-FF will refund the price of the products in accordance with the applicable time frame as specified in clause 8 or 9 above. AA-FF shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example:
You are advised to read, if you haven't already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of aa-ff.com.
12. Governing Law
These General Terms and Conditions of Sale are governed by Italian law and in particular by England Goverment.
13. Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on aa-ff.com.